At Freedom Expressions, we work hard to ensure your custom apparel arrives on time and exactly as expected. This Shipping & Returns Policy explains how orders are shipped, delivered, and handled in the event of an issue.
1. Shipping Information
Processing Time
All orders are custom-made. Standard production time is 2–3 weeks, though many orders are completed sooner depending on product availability and order size.
Bulk orders, specialty items, or complex designs may require additional time. We will notify you if your order needs extra processing.
Shipping Methods
We ship through trusted carriers such as USPS, UPS, or FedEx. Shipping speed and cost depend on:
- Your location
- Order size and weight
- Selected shipping method
Shipping costs are calculated at checkout or included in your custom quote.
Free shipping on orders of $500 or more: when your order totals $500 or more before shipping, our lowest-cost shipping option is free.
Local Pickup
Local pickup is available at our Darien Center, NY location. You will receive an email when your order is ready.
2. Order Accuracy & Approval
Because all apparel is custom-printed, we rely on the information and artwork you provide. Before production begins, you may receive a proof or confirmation to ensure:
- Artwork is correct
- Sizes and quantities are accurate
- Colors and placement meet your expectations
Once approved, orders cannot be changed or canceled.
3. Returns & Exchanges
Custom Items
Due to the personalized nature of custom apparel, we cannot accept returns or exchanges for:
- Incorrect sizes
- Change of mind
- Customer-provided artwork errors
Please double-check your order details before submitting.
Defective or Incorrect Items
If your order arrives damaged, misprinted, or incorrect due to our error, we will gladly replace the affected items at no cost.
To request a replacement:
- Contact us within 7 days of delivery
- Provide your order number
- Include photos of the issue
We will review the request and arrange a replacement as quickly as possible.
4. Lost or Delayed Shipments
Once your order has shipped, tracking information will be provided. If a package is lost or significantly delayed, we will work with the carrier to resolve the issue. Carrier delays are outside our control, but we will assist however we can.
5. Contact Us
If you have questions about shipping, delivery, or returns, reach out anytime: